Summary
In the United States, 85.5% of 1,029 social workers in a national study (NASW, 2015) experienced psychological aggression by clients. Recently, 30% of social workers felt their employers did not adequately address workplace safety (NASW, 2022). With snowball sampling, 16 social workers in a state of the United States were interviewed about their experiences and perceptions of Client Violence (CV). Nvivo12 was used to code the transcribed interview data to validate analyses grounded in the Theory of Planned Behavior. CV was categorized with open coding and grouped into themes with pattern coding. Specifically, this study explores how White and African American social workers handle CV similarly or differently. The participants were 24 to 61 years old. Ten were Whites (62.5%), and six were African Americans (37.5%). They represented frontline workers (50%), administrators (43.75%), or in both roles (6.25%). They worked in child protection services (n=8), women’s shelters (n=2), hospitals (n=2), behavioral health services (n=2), hospice (n=1), and private practice (n=1). They were in their present job for 9.03 years. All participants had experienced CV, the most common forms being verbal abuse, life threats, and property damage. Four similar themes were found among both White and African American social workers: client-worker alliance training, shared-experience planning, agency responsiveness, and community-engaged support. Participants suggested using an agency-initiated worker protection program with tools to handle CV. The first tool is a prevention program with guidelines to form healthy worker-client alliances for increasing staff protection. The second tool is a list of ground rules in social work practice. The third tool is research on social workers’ interaction skills in justice-centered client conversations. The final tool is an advocacy message about how to handle CV alerts. This research suggests making an agency policy to address CV worldwide, including self-care and racial justice principles for workplace safety.
Keywords (separate with commas)
Social Workers, Client Violence, Toolkit, Safe Workplace, Inclusive Workplace, Workplace Safety, Self-Care, Racial Justice