Resumen
The present work describes the experience of Technical Supervision in the Unified Social Assistance System (SUAS) of the Federal District, Brazil. Technical supervision aims to provide theoretical, methodological, technical, operational, and ethical support for the critical and creative development of new intervention alternatives for workers in the Unified Social Assistance System - SUAS, and to enhance the quality of service offerings, programs, projects, social assistance benefits, and income transfers.\\ With the COVID-19 pandemic, there was an increase in demand for services at the Centers of Social Assistance Reference (CRAS) in the Federal District. In order to enhance the services provided to the population, the State Secretariat for Social Development (SEDES) assembled a team for Technical Supervision, which has been conducting monthly activities focused on reflecting on work processes with CRAS employees.\\ During the first semester of 2023, various initiatives were carried out, including technical visits, online regional meetings, in-person workshops with representatives from all CRAS locations, and the development of guidelines for the functioning of CRAS receptions. Interactions with other sectors of the Secretariat were improved, particularly with the social assistance surveillance department, which, based on demands presented by the supervision team, developed a prototype for a technological tool to assist in recording the individuals who go through the CRAS reception.\\ In light of the above, the configuration of Technical Supervision in basic social protection in the Federal District has been an innovative practice in public administration, as it has fostered effective and continuous dialogue between managers and employees and has contributed to qualified changes in work processes.\\
Palabras Clave (separar con comas)
social protectio; single social assistance system; Social Assistance Referral Center; Technical Supervision